Frequently asked questions

Yes. Every sale is open to the public, browse Upcoming sales to see what is on near you and grab a ticket.

We sell tickets for a specific time slot, and the value of your ticket is redeemable against anything you buy on the day, so it is never really a fee. Turn up at your slot, we let people in, and you shop.

Busy sales can have a short queue at popular time slots, especially first thing. Because entry is ticketed rather than first come first served, you know roughly when you are getting in rather than guessing.

Early Access is our membership for regulars. Members get in 30 minutes before everyone else, on every sale, plus member only promotions. You can read more on our Early Access page.

Only Early Access members get in 30 minutes ahead of general entry. There is no separate presale and no special favours, everyone else starts at their ticketed time.

Almost always, yes. Every so often the homeowner decides to keep something at the last minute, and when that happens we update the listing as soon as we know.

Smaller items can be carried to the till area or held there while you keep browsing. Larger pieces have a price sticker on them, peel it off, let a member of staff know so it gets marked as sold, then bring the sticker to the till when you are ready to pay.

Sometimes. Prices may be reduced while the sale is on, and the till always charges the reduced price.

Unfortunately we are unable to reserve items.

Unfortunately we are unable to accept offers.

Card, Apple Pay, and Google Pay.

We do not offer delivery ourselves, but we can point you toward local, trusted movers on request.

Yes. You will get a collection slip when you pay, and you can collect any time during the sale's remaining open hours.

Our staff are mainly there to look after the house and the sale itself, but they will help where they can. For anything genuinely heavy, sofas, appliances, large furniture, please bring a second pair of hands if possible.

Everything is sold as seen and is not refundable.

Each sale sets its own ticket price, shown on the sale page, and some sales are free to book. What you pay for your ticket comes off what you buy at the sale, so if you spend at least that much, your ticket has cost you nothing, but any of it you do not spend is not paid back. Whether you can have your money back if you cannot come is shown on the sale page and at checkout, before you pay. If we cancel or move a sale, we contact everyone with a ticket about a refund or a place on the new date.

With a free phone consultation, followed by a walkthrough. We will come to the property, look at what is there, and talk through timing and what the sale would involve before anything is agreed.

As soon as you think you might need us. We often have sales booked weeks ahead, but if your situation is more urgent, a moving deadline or a passing in the family, tell us and we will do what we can to fit you in.

Usually one to two weeks from our first visit to the sale itself. Larger or more complicated houses can take a little longer.

Give us a call and we will talk it through. We will tell you honestly whether a full sale makes sense for what you have.

Yes, we can run a sale in a home someone is living in. If that is a challenge for your situation, we can talk through options at the walkthrough.

Nothing upfront. We take 35% of gross sales, deducted at the end, and that is it unless you choose our optional clearance service for anything left over or book our cleaning service at the end.

No. No upfront cost, no charge for the walkthrough, and our fee only ever comes out of what the sale takes.

After the sale ends we will send you a full breakdown alongside payment within 14 days, so you can see exactly what sold and for how much.

We go through every room, drawer, and cupboard, sort sellable items from anything that is not for sale, research anything that looks genuinely valuable, and price everything properly with a sticker before doors open. We will provide tables and clothes rails to display your items. Once the sale starts, we will provide shoe covers for the buyers and also take care of the payments.

Anything that looks like it might be worth real money gets a proper look, using research and specialist knowledge where needed, rather than a guess. That fair look at everything is the whole point of Sticker Sale.

We ask everyone to put shoe covers on, protect flooring where needed, and keep staff on hand to help carry larger items so nothing gets knocked or scraped on the way out.

We limit how many people are in the house at once, use secure display for small valuables and jewellery, and keep higher value items near the till where staff can keep an eye on them.

Please don't, these items genuinely sell and add to your total. Anything left unsold can be donated or disposed of after the sale, not before.

Most sales run over a long weekend, typically two to three days. But this can be changed to suit your needs.

For an additional fee, we offer a clearance service, we will donate or responsibly dispose of what's left, so nothing you didn't want to keep ends up sitting in the house or going needlessly to landfill.

Everything unsold is still yours. We will check with you, or send photos, before anything is donated or thrown away as part of the clearance service.

Yes. We handle everything by email and post where needed, and we are used to working with executors and relatives who cannot be there in person.